Orders and WhatsApp Flow
Topic 07
Weekly order-flow review
Improve the flow weekly
Once a week, review WhatsApp volume, missed chats, remakes, and chase messages. Fix one friction point.
In 30 seconds
- Meet for 15 minutes on order-flow metrics and chat pain.
- Pick one fix: template, ETA, button placement, or staffing coverage.
- Check that fix next week.
Why this matters
A quick visual for busy owners.Replace with a real WhatsApp order confirmation next to the live menu item screenshot when ready.Order flow drifts.
A short weekly review keeps WhatsApp from becoming the noisiest room in the restaurant.
Review agenda
- WhatsApp and Phone counts
- Missed or late replies
- Remakes caused by chat errors
- Chase messages
- One improvement owner
Example
7 days
30 days
90 days
Orders · Weekly review
- WhatsApp52
- Missed first replies4
- Remakes from chat errors2
- Chase messages6
This week’s decision
Cover the lunch chat windowMissed first replies cluster at 11:30. Assign a phone owner for that hour and reuse confirmation templates.
Data to decisions
| What you notice | What to do |
|---|
| Missed replies at peak | Assign a chat owner for that window |
| Remakes from wrong items | Tighten confirmation template |
| Chase messages rising | Improve status updates |
The takeaway
Order flow is a weekly product.
- Measure it
- Fix one thing
- Repeat
What to do next
- Meet for 15 minutes on order-flow metrics and chat pain.
- Pick one fix: template, ETA, button placement, or staffing coverage.
- Check that fix next week.
