Orders and WhatsApp Flow
Topic 01
A clean path from dish view to WhatsApp
Shorten the order path
Guests should go from dish to WhatsApp without hunting. Keep the contact action obvious on mobile.
In 30 seconds
- Open a top dish on your phone and tap WhatsApp.
- Confirm the chat opens to the correct business number.
- Fix anything that requires leaving the menu to find your number.
Why this matters
A quick visual for busy owners.Replace with a real WhatsApp order confirmation next to the live menu item screenshot when ready.Interest dies in friction. If WhatsApp is hard to reach from the dish, guests message a competitor who made it easy.
Path requirements
- WhatsApp visible on mobile
- Correct business number
- Guest can reference the dish they just viewed
- No PDF detour required
Example
7 days
30 days
90 days
Customer actions · WhatsApp
- Menu views2,416
- Item views5,102
- WhatsApp186
- Phone94
Recommendation
Protect the WhatsApp tapItem interest is already there. Make sure the WhatsApp control never competes with clutter on small screens.
Data to decisions
| What you notice | What to do |
|---|
| High item views, low WhatsApp | Elevate the contact action |
| Wrong number opens | Update venue contact details |
| Guests say they could not find chat | Re-test on a second phone |
The takeaway
The order path is part of the menu. Keep dish view to WhatsApp short and obvious.
